MyGiftBox

FAQ

Do you deliver outside New Zealand ?
No, we currently only delivery within New Zealand. We can take orders for your favourite sister/mother/father/best friend/the list goes on - living in New Zealand.

Are your ingredients fresh?
Pa Hill Produce only source fresh produce for their products, that is why not all products are available all the time - we can't make passionfruit sauce if we don't have any passionfruit.

Out of stock / Replacement
If a product included in a giftbox becomes unavailable, we will make a suitable replacement with another item which matches the style of the giftbox you are purchasing.

Do your products contain nuts?
Yes, as all our products are made in our own commerial kitchen - some chutney, etc products may contain peanut residue.

Still have a question - drop us a line via the contact page

Delivery

Dispatch - Orders are normally dispatched the next business day after ordering. When your order is dispatched you will receive an email with tracking information. All giftboxes are dispatched from the North Shore, Auckland with overnight delivery for most North Island locations. For the South Island, please allow 2-3 days for delivery.

Delivery choices - https://www.aramex.co.nz/our-services/delivery-choices/.
Non-Signature Service - Courier Franchisees will not be required to obtain a signature at the time of delivery and will leave all freight in a safe and secure place at the customer's home or business address. If we are unable to leave the parcel in a safe and secure place, it will be directed to the nearest Parcel Connect agent. The customer will be notified where to collect their item from by SMS or Email.

Signature on Delivery - The courier franchisees will only allow the release of the parcel if the receiver signs for the goods. If the receiver is not available to sign, the parcel will be redirected to the nearest Parcel Connect agent. The customer will be notified where to collect their item from by SMS or Email.

Rural address - we cannot offer 'signature required' for this option. The giftbox will be left in a safe and secure place. There may also be a delay in delivery times.

Unfortunately, MyGiftBox we cannot take responsibility for what happens to the giftbox after the courier has delivered it or late delivery due to:
- Incomplete or incorrect delivery addresses
- Unexpected weather conditions
- Traffic congestion

Payments

We use the world leading payment gateway https://stripe.com.

During the checkout process you will be redirected to the Stripe hosted payment page. All payment details are transacted on the secure Stripe platform using high levels of encryption for your protection.

We do not store any credit card details on our system.

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Additional non-returnable items include some health and personal care items

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at hello@mygiftbox.nz

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@mygiftbox.nz

Shipping
To return your product, you should mail your product to: 1/287 Beach Road, Campbells Bay, Auckland 0630, New Zealand. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.